From entry to problem resolution, it is our aim to
respond to all trouble tickets as quickly as possible.

While creating trouble tickets you get two options of priority levels. Standard Trouble Tickets are free, but there is a cost for Urgent Trouble Tickets and YOU set that cost while creating the ticket. Experts of related fields will be notified via pager, voice-mail, fax and email. The responses are evaluated and tested to meet standards of documentation and effectiveness before they are presented to you.

To create either kind of trouble ticket you will have to logon to LearnSAP LifeLINE and click on option number 5.

Urgent Trouble Tickets
Consultants often manage to get themselves in deep trouble. LearnSAP LifeLINE Urgent Trouble Ticket helps them to get out discreetly. When the trouble ticket is broadcasted to the pool of experts extra care is taken to maintain anonymity. The response time is amazingly quick because experts have registered from around the globe and there is someone always awake and waiting to earn your reward.

Standard Trouble Tickets
At LearnSAP we deal with Standard Trouble Tickets on a first-come first-basis, and since all Trouble Tickets have time-stamps, it makes our life a little easier. We usually respond the same day but we do reserve the right to respond within 2 working days. Upon receipt of your problem it will be assigned a case number. You will be informed about this case number via email. From there on, you must refer to the problem as a case number. A level-one consultant will try to solve your problem but if he or she can’t then they will escalate it to the next level. And during these processes you will be kept informed via notifications in TTMS about the progress of your problem.