SAP Customer Order Management Course Outline

Customer Order Management

Aimed at sales, delivery, and billing managers, power users, end users, and project team members, this training teaches the student a wide range of functions in the R/3 system, from basic order processes to billing functions, and gives an overview of the customer order management cycle.

Step-1
Customer Order Management Cycle

Pre-Sales Activities
Sales Order Processing
Inventory Sourcing
Delivery
Billing
Customer Payment

Step-2
Sales from Stock - Available

Pre-Sales Activities
Sales Order Processing
Inventory Sourcing
Delivery
Billing
Customer Payment

Step-3
Sales from Stock - Shortage

Pre-sales Activities
Sales Order Processing
Inventory Sourcing
Delivery
Billing
Customer Payment

Step-4
Make-to-Order

Pre-sales Activities
Inventory Sourcing
Delivery
Billing
Customer Payment

Step-5
Contracts and Scheduling Agreemenets

Pre-sales Activities
Sales Order Processing
Inventory Sourcing
Delivery
Billing
Customer Payment

Step-6
Returns and Credits

Pre-sales Activities
Inventory Sourcing
Delivery
Billing
Customer Payment

Step-7
Reporting And Anaylysis

List Processing
Sales Processing System

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